IT Support Executive

Felidae Infosec Pvt Ltd

Work from home

₹20,000 - ₹22,000 monthly

Fixed

20000 - ₹22000

Earning Potential

22,000

Full Time

Night Shift

Freshers can apply

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

66 applicants

Job Description

Responsibilities • Provide world Class technical support of users. • Support users over phone calls, chat, email & ticket tool to ensure defined SLAs are met. • Roster based shifts to assist end customer across the globe. • Ensure issues raised by customers are captured in ticketing system, take ownership in getting these resolved in line with defined SLAs. • Coordinate with internal teams for ticket resolution • Enable access and account level configuration. • Data reconciliation per defined Standard Operating Procedures • Administer and carry out basic backend activities on the Platform post training. • Deliver consistently as per Standard Operation Procedures & SLAs • Documenting and maintaining knowledge repositories for product modules. Skill Requirements Primary • Excellent communication skills (verbal & written) • Should be trainable in technical support (SQL, HTML, CSS, API frameworks) • Good analytical, problem solving and decision-making skills. • Adaptability to changing work environment and technologies. • Basic knowledge of the following tools is a good to have: • Internet Browsers like Chrome, Firefox, Edge and Safari • MS Office products such as Word and Excel

More about this IT Support Executive job

Felidae Infosec Pvt Ltd is aggressively hiring for the job profile of IT Support Executive at Bengaluru in Bengaluru locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 20,000 INR and can go up to 22,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 7 PM - 6 AM and will have NaN working days i.e., Monday -Saturday. 5. Is it a work from home job? Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 06-Jan-2022. For more details, download apna app and find Night Shift jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Freshers can apply

Education

Graduate

English Level

Good (Intermediate / Advanced) English

Job Role

Department

IT & Information Security

Employment Type

Full Time

Role / Category

IT Support

Shift

Night Shift

Interview & address details

Company Address

Interview mode

Online/Telephonic

Job posted by Felidae Infosec Pvt Ltd

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