Greetings!!! Grasko Solutions, a subsidiary of Kanrad Technologies Inc., is a Technology Company that provides leading edge solutions to Home Health Care in the United States. Founded in 1997, our head office is located in Silicon Valley, California. Our Enterprise Class Product KanTime is a solution to all the Home Health Care needs including Skilled Care, Pediatric Care, Private Duty and Hospice. We are partnered with Microsoft for developing all our solutions using Microsoft Technologies. Job Role: KanTime is a cloud-based healthcare platform entrusted by thousands of caregivers for delivering quality healthcare and improving patient outcomes. A combination of strong organic growth led by a seasoned leadership team elevated us among the top 10 post-acute healthcare systems in the USA. Our product line facilitates healthcare across the entire continuum of care, including Non-Skilled, Skilled Home Health and Hospice. We are looking for Candidates to join our Product Support Team. Job Description: A Project Support Analyst is responsible for supporting US customers using Home Health Care Products. Provides intermediate technical direction and assistance to customers regarding the use of the product lines and facilitates account management. Responsibilities may include responding to complex questions and concerns, serving as an expert in a single technology or working with multiple application technologies. Main responsibilities: 1. Develop a deep understanding of Home Health Care Product, ensure consistent personal development and understanding of company products and services. 2. To respond to the requests / issues reported by Customer predominantly through Voice Interaction and through email, tickets. 3. To identify, investigate and diagnose the issue and work closely with product engineering team to rectify any problems. 4. Develop and maintain customer relationships ensuring expectations are met, issues are resolved and satisfaction is guaranteed. 5. Follows the ticketing life cycle as defined by process by logging the ticket with proper priority, categorization and documentation, performs follow up on all necessary tickets as defined in process with customer and development team to ensure timely closure. 6. Problems/Requests/Issues are communicated effectively and translate customer needs/requirements into clearly defined and detailed written product requirements and receiving proper management attention. Support Hours:US Shift (Between 6pm to 6am IST) MINIMUM REQUIREMENTS: ● Experience with handling International customers (Preferable US) ● Experience as Business/Technical Support Analyst. ● Excellent Verbal and Written Communication and Analyzing Skills. ● Ability to translate product issues into tickets for engineers to work on. ● Interpersonal and communications skills, including ability to present and explain technical information to non-technical audiences. ● Time-Management, Organization, and Critical Thinking Skills. ● Aptitude - Ability to learn and institute new concepts.

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Grasko Solutions is aggressively hiring for the job profile of IT Support Executive at Bengaluru in Btm Layout locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 30,000 INR and can go up to 60,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 07:00 PM to 04:30 AM and will have 5 working days i.e., monday - friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 28-Oct-2021. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!