Operations Lead - Global Messaging and Unified Communications Support

Operations Lead — Global Messaging & UC Support

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Bangalore,IND

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities

Negotiate with customers to design solutions to address complex cross functional needs. Identifies  BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and preform technology evaluations, as required. Works with multiple vendors for high quality resources and competitiveness 

Perform and document software application configuration and/or coding,  prepare and execute testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines.  Supervises work of contract developers. Perform Quality assurance.

Monitors specific IT systems  or set of systems for availability and performance and reports anomalies through predefined process.  Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems.

Provides and/or oversees support services to GIS customers for specific IT service or set of services.  Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.  Completes root cause analysis of outages or incident trends (often working with managed services partner).  Recommends preventative actions 

Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality

Mentors and trains team members in product  functionality, development and testing  guidelines, tools, and methodologies 

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field 

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Experience Level

Senior Level