Job Responsibility • Identify the knowledge gaps, process gaps & Language gaps and ensure documentation of the work flow process as per ISO. • Monitor reports and analyze trends to provide inputs for increasing productivity in the shifts. • Take corrective actions by doing data analysis to improve quality and process efficiency. • Compliance to Process set SOP’s and Call Audit process • Preparing and maintaining Quality performance reports and Daily trackers • Process orientation, Computer savvy, good people management skills • To give need based coaching and feedback inputs to the process floors, and undertake quality based floor initiatives, resulting in continuous improvement in performance and quality • Work with the operations team to improve quality of the associates. • Client interactions • Call audits as per plan, achieving quality levels as per KPI standards Hiring SPECIFICATION: • Education: - Graduate • Experience: • Minimum 2 years of experience in Call Center or direct selling/telemarketing in service industry.

More about this Quality Executive job

Q Conneqt Business is aggressively hiring for the job profile of Quality Executive at Bengaluru in Bommanahalli locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 32,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 10:00 AM - 6:00 PM and will have 6 working days i.e., Monday to Saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 31-May-2022. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!