Senior Process Analyst - RCM Training

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Role Summary
We are seeking an experienced and passionate RCM Trainer to design, deliver, and manage learning interventions for front-line associates and team leads across the Revenue Cycle Management (RCM) continuum. The trainer will be responsible for new hire training, cross-training, process upskilling, and ongoing refresher programs aligned with client expectations and performance metrics.

Key Responsibilities
Training Design & Delivery
• Deliver end-to-end RCM process training (front-end, mid-cycle, and back-end) covering all RCM verticals:
o Patient Access (Eligibility, Authorization, Registration)
o Medical Billing & Coding (ICD-10, CPT, HCPCS, Modifiers)
o Charge Entry & Capture
o Claims Processing & Submission
o Accounts Receivable (Follow-up, Denials, Appeals)
o Payment Posting, Refunds & Credit Balances
• Facilitate induction training for new & lateral hires and refresher training for existing staff.
• Customize modules based on client SLAs, payer guidelines (Medicare, Medicaid, Commercial), and platform (e.g., Epic, Cerner, eClinicalWorks).
• Conduct assessments, quizzes, and feedback sessions to evaluate learning effectiveness.
• Update training materials and SOPs based on process changes or client requirements.
• Collaborate with SMEs and Ops to identify training needs and skill gaps.
• Ensure training delivery meets compliance, accuracy, and quality benchmarks.
• Support cross-functional training requests (Voice, Non-Voice, Coding, etc.).

Training Administration & Documentation
• Prepare training agendas, handouts, assessments, and certification scorecards.
• Maintain training MIS – track batch-wise performance, attendance, feedback, and certification.
• Maintain documentation of all training sessions for audit and reference.
• Own the SOP alignment and version control of process documents and job aids.

Performance & Evaluation
• Conduct pre-assessments, mid-evaluations, and final certification with a minimum of 85% threshold.
• Calibrate with QA teams to ensure alignment with production expectations.
• Analyze trainee errors, retrain as needed, and recommend coaching support.
• Track speed-to-proficiency metrics (days to reach 90% accuracy) and post-training productivity uplift.

Collaboration & Stakeholder Management
• Partner with Operations, Quality, and HR to streamline onboarding and on-the-job learning (OJL).
• Participate in client calibration calls to align training KPIs with operational metrics.
• Support client visits, internal audits, and process reviews by presenting training dashboards and achievements.

Required Skills & Qualifications
• Bachelor’s degree in Life Sciences, Healthcare, Commerce, or a related field.
• Minimum 3–4 years of experience in US Healthcare RCM domain.
• Minimum 2 years of classroom/virtual training experience in BPO or healthcare setting.
• Working knowledge of RCM tools and software (Epic, Kareo, Medisoft, Availity).
• Exposure to HIPAA, AAPC (if certified), and CMS compliance guidelines.
• Excellent command of spoken and written English.
• Strong facilitation, coaching, and documentation skills.
• Proficient in MS Office Suite, especially Excel, PowerPoint, and MS Teams/Zoom.

Role Summary
We are seeking an experienced and passionate RCM Trainer to design, deliver, and manage learning interventions for front-line associates and team leads across the Revenue Cycle Management (RCM) continuum. The trainer will be responsible for new hire training, cross-training, process upskilling, and ongoing refresher programs aligned with client expectations and performance metrics.

Key Responsibilities
Training Design & Delivery
• Deliver end-to-end RCM process training (front-end, mid-cycle, and back-end) covering all RCM verticals:
o Patient Access (Eligibility, Authorization, Registration)
o Medical Billing & Coding (ICD-10, CPT, HCPCS, Modifiers)
o Charge Entry & Capture
o Claims Processing & Submission
o Accounts Receivable (Follow-up, Denials, Appeals)
o Payment Posting, Refunds & Credit Balances
• Facilitate induction training for new & lateral hires and refresher training for existing staff.
• Customize modules based on client SLAs, payer guidelines (Medicare, Medicaid, Commercial), and platform (e.g., Epic, Cerner, eClinicalWorks).
• Conduct assessments, quizzes, and feedback sessions to evaluate learning effectiveness.
• Update training materials and SOPs based on process changes or client requirements.
• Collaborate with SMEs and Ops to identify training needs and skill gaps.
• Ensure training delivery meets compliance, accuracy, and quality benchmarks.
• Support cross-functional training requests (Voice, Non-Voice, Coding, etc.).

Training Administration & Documentation
• Prepare training agendas, handouts, assessments, and certification scorecards.
• Maintain training MIS – track batch-wise performance, attendance, feedback, and certification.
• Maintain documentation of all training sessions for audit and reference.
• Own the SOP alignment and version control of process documents and job aids.

Performance & Evaluation
• Conduct pre-assessments, mid-evaluations, and final certification with a minimum of 85% threshold.
• Calibrate with QA teams to ensure alignment with production expectations.
• Analyze trainee errors, retrain as needed, and recommend coaching support.
• Track speed-to-proficiency metrics (days to reach 90% accuracy) and post-training productivity uplift.

Collaboration & Stakeholder Management
• Partner with Operations, Quality, and HR to streamline onboarding and on-the-job learning (OJL).
• Participate in client calibration calls to align training KPIs with operational metrics.
• Support client visits, internal audits, and process reviews by presenting training dashboards and achievements.

Required Skills & Qualifications
• Bachelor’s degree in Life Sciences, Healthcare, Commerce, or a related field.
• Minimum 3–4 years of experience in US Healthcare RCM domain.
• Minimum 2 years of classroom/virtual training experience in BPO or healthcare setting.
• Working knowledge of RCM tools and software (Epic, Kareo, Medisoft, Availity).
• Exposure to HIPAA, AAPC (if certified), and CMS compliance guidelines.
• Excellent command of spoken and written English.
• Strong facilitation, coaching, and documentation skills.
• Proficient in MS Office Suite, especially Excel, PowerPoint, and MS Teams/Zoom.

Position Level

Senior Analyst

Country

India

Experience Level

Senior Level