Senior Technical Analyst - Network ACI / DNAC L3

What you’ll need

• 15 years of regular education

• 7+ years of hands-on experience in Network infrastructure like ACI technologies, DNAC, Routing, Switching, ISE and Wireless technologies.

• Hands on experience on ACI infrastructure and Nexus Dashboard Orchestrator.

• Hands on experience on DNAC.

• Hands on experience on Cisco ISE troubleshooting.

• Hands-on experience on working with Network products including Nexus Switches, Cisco Routers, Cisco Switches, Cisco Wireless Controller.

• Hands on experience in managing Nexus switches 7K, 5K, 2k. Have experience on VPC, FEX.

• Hands on experience in dynamic routing protocols including OSPF, EIGRP & BGP.

• Hands on experience in switching protocols including HSRP, VRRP, Ether-channel, Stacking, VSS, RSTP.

• Able to perform IOS upgrade of activities remotely for cisco switches, routers, WLC.

• Hands on experience in troubleshooting Wireless related issues, WLC implementation, AP replacement, Wireless client authentication, etc.

• Hands on experience in WAN management, working with service provider coordination.

• Able to explain scenarios and have working knowledge and be able to troubleshoot the functions and operations of Routers, Switches, Wireless Controllers and IOS upgrade.

• Knowledge in ITIL framework which includes Incident, Change, Problem management.

• Able to monitor the health of network and traffic flow capture using monitoring tools.

• Good understanding and knowledge on DNS / DHCP / IPAM technologies.

• Industry standard certification like CCNA is desired. CCNP / CCIE is optional.

What you’ll do

• Remote management - Perform a range of technical work activities remotely to meet business and customer requirements.

• You will be working on industry leading technology and products including Cisco, HP, Aruba, etc.

• You will be troubleshooting complex network incidents across the regions.

• You will be implementing complex changes in network devices like Routers, Switches and Wireless controllers.

• Troubleshooting the incident events and logging history through tools including Spectrum, Solarwinds, DNAC, ACI.

• Working in Ticketing tools like Service-Now. Good understanding on ITIL frameworks.

• Provide quality of service to our customers for the ticket assigned to you.

• Communicate effectively to the customers on the ticket you are working to avoid escalations and improve customer satisfaction levels.

• You will be working with dynamic team, who supports our customers 24/7.

• Maintain SLA performance targets.

• Understand and adhere to compliance policies and procedures.

• Keep skills up to date with IT industry standards as appropriate to the role/contract.