1. Designing and configuring CMDB functionalities like data models, business rules, and UI components

2. Expertise in ServiceNow discovery

3. Developing and managing integrations using APIs, web services, and integration tools

4. Applying the Common Service Data Model (CSDM) framework

5. Plan, manage and control the CMDB to ensure the accuracy of configuration data and proper reporting.

6. Monitor CMDB health dashboard.

7. Manage accuracy of data in CMDB.

8. Evaluates requests for new CI classes, CI attributes, and CI relationship types

9. Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new