Senior Principal Infrastructure Engineer
Mphasis Ltd
Work from Office
Full Time
Min. 8 yearsJob Description
Sr Principal Infrastr Eng
Minimum of 8 years of experience in managing L1 production support and should have managed the L1 production support team (more than 5 members).
Strong ITIL knowledge, incident management, Service Now tools
Delivered SLA, MTTR as per service contract.
Experience in batch monitoring using Autosys
Experience in deployment using UCD, Harness
Should have experience in the following monitoring tools (1, 2, 3 mandatory), minimum 5 years hands on experience
- SPLUNK
- Autosys
- App Dynamics
- Thousand Eyes (Good to have)
- Grafana
General Requirements
Customer communication
Team Management
Ready to work in Hybrid model – 3 days a week (subject to change based on customer requirement)
Minimum 6 hours of work during office (3 days per week)
Ready to work in 24X7 production support (rotational shift – Morning, Noon, Night)
Job role
Job requirements
About company
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