Support Analyst

Must have:

• VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTES.
• Good knowledge of Windows & Mac OS.
• Experience managing Active Directory accounts.
• Ability to install & troubleshoot MS Office, Printer, Citrix, VMware, Software & Hardware issues.
• Minimum 1 year of experience working in technical support supporting global customers.
• Must be willing to work in US Shifts.

Good to have:

• Preferred neutral accent.
• Call handling skills (proper escalation & ownership of call etc).
• Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/VMWare/Exchange Online/Network.

Career Level - IC0