Technical Support Engineer Years of Experience: Mandatory 1 – 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process. Mandatory Skills:  Excellent communication skills in English (both spoken and written)  Basic to advanced knowledge of computers (software)  Working knowledge of internet and networking  Typing speed - minimum 35 wpm with 100% accuracy  Attention to detail is a must along with accuracy in the chats  Ability to follow instructions as directed  Willingness to work in 24 x 7 work environment Desired Skills:  Self-motivated with excellent interpersonal skills  Innovative and self-starter  Ability to work with minimum supervision  Detail and analytical orientation  Problem solving and conflict resolution skills  Demonstrated ability to work in a fast paced environment  Ability to respond to common inquiries or complaints from customers  Must be well organized and driven to meet deadlines Job Description:  TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.  TSEs should have the ability to handle multiple chats simultaneously.  Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls  Responsible for responding to customers in an efficient and professional manner  Handles and resolves technical queries; identifies and escalates accordingly  Meets expectations regarding productivity as defined by the process or manager  Escalates necessary cases to the right level within the defined LOB (Line Of Business)  Ensures compliance with all company and departmental policies, procedures, and Guidelines  May be required to perform other tasks as requested, assigned, or directed  Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels  Flexibility to work extended hours with minimal notice during high volumes  Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

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A2Z Finders is aggressively hiring for the job profile of Technical Support Engineer at Bengaluru in Banashankari Bus Station locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 40,000 INR and can go up to 45,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have No English Required skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 08:30 PM to 05:30 AM and will have 5 working days i.e., monday - friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 03-Feb-2022. For more details, download apna app and find Night Shift jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!