Technical Support Engineer 4- Data-Center Switching

Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
• Demonstrate ownership of customer reported issues till resolution.
• Understand Customer’s impact, prioritize and communicate effectively between various stakeholders.
• Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

• Excellent verbal and written communication, presentation and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Self-learner with appetite for continuous development.
• In-depth knowledge of the following:
• Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
• IP routing protocols (BGP, OSPF, RIP),
• Multicast related protocol [IGMP,IGMP-snooping, PIM]
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Preferred Work Experience

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• Troubleshooting complex networking in Routing/Switching domain
• Experience in working with Product Development/Engineering team to resolve customer reported issues.
• Proven track record of implementing automation technologies.
• Network Design and implementation experience in Datacenters would be a plus.

Educational Qualification

• Engineering Graduates with 7+ years of relevant work experience
• JNCIE or CCIE in Routing & Switching is a Plus.