Jobs

Telecalling / BPO / Telesales

Bengaluru

Indiranagara

Telecaller Cum Customer Relation Executive

Subramanya Nagar

Job Description
Candidate will work towards customer satisfaction, working alongside the CRM Individual members and managers to ensure assigned tickets are responded with in the stipulated timeline.

Core Responsibilities
• Build high quality relationship with customers by actively listening and responding appropriately to Queries, Concern and Request • To ensure customer filing  – Retrieved and handed over is managed well, documentation of every interaction through recorded systems for future reference. • Manage escalations with concerned and ensure the matter is closed loop in best interest of business. • Prepare Individual reports, Case study for unique cases and seek intervention from reporting manager. • Preparing Allotment Letters, Demand notes, Receipts, Agreement/Sale Deed Execution. • Assist CRM team in payment collection. • Coordinate with various internal departments for processing customer agreement & ensure all the documentation is kept ready based on the process & procedures. • Maintaining customer date base & preparing required weekly & monthly reports.

What are we looking for?(Specific Skill Set)
• Language proficiency – English (Good email Etiquette and sentence construction). • Should be empathetic, responsible and must be go getter to resolve customer queries or complaints. • Past experience from Real estate (Commercial) - CRM • Thorough knowledge on all 4 verticals in CRM, Sales and post-handover process. • Should be technically sound on Applications, systems and Processes. • Minimum 2 years’ experience in customer facing and problem handling roles.


Hum India Estates and Projects

Customer service

Cold Calling

Product knowledge

Enquiry management

Value selling

Direct marketing

Customer need analysis

Record keeping

Appointment setting

Coordination

<div>
			<p>Job Description
Candidate will work towards customer satisfaction, working alongside the CRM Individual members and managers to ensure assigned tickets are responded with in the stipulated timeline.

Core Responsibilities
• Build high quality relationship with customers by actively listening and responding appropriately to Queries, Concern and Request • To ensure customer filing  – Retrieved and handed over is managed well, documentation of every interaction through recorded systems for future reference. • Manage escalations with concerned and ensure the matter is closed loop in best interest of business. • Prepare Individual reports, Case study for unique cases and seek intervention from reporting manager. • Preparing Allotment Letters, Demand notes, Receipts, Agreement/Sale Deed Execution. • Assist CRM team in payment collection. • Coordinate with various internal departments for processing customer agreement & ensure all the documentation is kept ready based on the process & procedures. • Maintaining customer date base & preparing required weekly & monthly reports.

What are we looking for?(Specific Skill Set)
• Language proficiency – English (Good email Etiquette and sentence construction). • Should be empathetic, responsible and must be go getter to resolve customer queries or complaints. • Past experience from Real estate (Commercial) - CRM • Thorough knowledge on all 4 verticals in CRM, Sales and post-handover process. • Should be technically sound on Applications, systems and Processes. • Minimum 2 years’ experience in customer facing and problem handling roles.
</p>
			<h2>More about this Telecaller Cum Customer Relation Executive job</h2>
			<p>Hum India Estates and Projects is aggressively hiring for the job profile of Telecaller Cum Customer Relation Executive at Bengaluru in Indiranagara locality. Kindly go through the FAQs below to get all answers related to the given job.

        <strong>1. How much salary can I expect?</strong>
        
        Ans. You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
        
        <strong>2. What is the eligibility criteria to apply for this job?</strong>
        
        Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job.  You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
        
        <strong>3. Is there any specific skill required for this job?</strong>
        
        Ans. The candidate should have Good English skills and sound communication skills for this job. 
        
        <strong>4. Who can apply for this job?</strong> 
        
            Ans. Only Female candidates can apply for this job.
        
        <strong>5. Is it a work from home job?</strong> 
        
        Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
        
        <strong>6. Are there any charges or deposits required while applying for the role or while joining?</strong> 
        
        Ans. No work-related deposit needs to be made during your employment with the company.
        
        <strong>7. How can I apply for this job?</strong>
        
        Ans. Go to the <a href=https://l.apna.co/lH3a0KnniAb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
        
        <strong>8. What is the last date to apply?</strong> 
        
        Ans. The last date to apply for this job is 08-Apr-2023.
        
		For more details, download apna app and find <a href="/jobs/full_time-jobs-in-bengaluru">Full Time jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!
        </p>
		</div>

<div>
			<p>Job Description
Candidate will work towards customer satisfaction, working alongside the CRM Individual members and managers to ensure assigned tickets are responded with in the stipulated timeline.

Core Responsibilities
• Build high quality relationship with customers by actively listening and responding appropriately to Queries, Concern and Request • To ensure customer filing  – Retrieved and handed over is managed well, documentation of every interaction through recorded systems for future reference. • Manage escalations with concerned and ensure the matter is closed loop in best interest of business. • Prepare Individual reports, Case study for unique cases and seek intervention from reporting manager. • Preparing Allotment Letters, Demand notes, Receipts, Agreement/Sale Deed Execution. • Assist CRM team in payment collection. • Coordinate with various internal departments for processing customer agreement & ensure all the documentation is kept ready based on the process & procedures. • Maintaining customer date base & preparing required weekly & monthly reports.

What are we looking for?(Specific Skill Set)
• Language proficiency – English (Good email Etiquette and sentence construction). • Should be empathetic, responsible and must be go getter to resolve customer queries or complaints. • Past experience from Real estate (Commercial) - CRM • Thorough knowledge on all 4 verticals in CRM, Sales and post-handover process. • Should be technically sound on Applications, systems and Processes. • Minimum 2 years’ experience in customer facing and problem handling roles.
</p>
			
			
		</div>

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