Job description Qualification :Graduate Minimum :1 year in relevant experience. ---------------------------------- Job Description: He/She will be responsible for a team of associates. Resolve agent and customer issues. Be directly responsible for the overall performance of team members Conduct performance reviews and team meetings. Conduct monitoring and coaching sessions. Coordinate with training and quality assurance to identify systemic quality-improvement opportunities. Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets. Achieve Call Quality requirements as outlined via Call Monitoring Guidelines Achieve Productivity requirements and performance delivery as outlined via Operation scorecard. Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction. Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines

More about this Telecalling Team Leader job

Teleperformance is aggressively hiring for the job profile of Telecalling Team Leader at Bengaluru in Bellanduru locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 03-Feb-2022. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!