Technical Support Engineer - VMware Zerto (Level 2)

VMware - Zerto Technical Support Engineer L2

VMware - Zerto Technical Support Engineer L2

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast-paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you'll do:

• You’ll be responsible for resolving complex technical issues.
  You’ll do advanced troubleshooting of technical issues through remote sessions on customers’ sites, research, log analysis, and issue reproduction.
  You will be creating knowledge base articles, both for the internal Zerto audience and for our customers.
• You will work closely with our customers on a daily basis.
  You will be part of the EMEA Zerto support team that provides the highest level of support in the EMEA region.

What’s in it for you?
You will be part of a team that is critical to the success of Zerto, as it is the core collaboration point between support engineers, development, product, sales, and our customers.
You will constantly learn new stuff and will be exposed to new technology/platforms and such as Azure/AWS/Google Cloud/Kubernetes and more!

What you need to bring:

• You have a minimum of 5+ years of experience in Enterprise\Datacenter software solutions support
• Knowledge of TCP/IP, DNS, and other networking concepts.
• Customer-focused and team-oriented.
• Must have a passion for troubleshooting client problems and satisfying customer needs
• Must be self-motivated, with a sense of urgency and efficiency, and a strong work ethic.
• Excellent interpersonal skills
• Excellent spoken and written English

Bonus if you have the following:

• Experience with the VMware vSphere family
• Experience in the MS Hyper-V product/solution
• Experience in AWS virtualization
• in Computer Science, Electrical Engineering, Math, or equivalent work experience
• VCP certification
• Cloud Computing experience
• Computer Science degree
• Linux or UNIX familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems
• Understanding of storage subsystems.

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Engineering

Job Level:

TCP_03

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Experience Level

Mid Level