WFM Analyst

Teleperformance

Marathahalli, Bengaluru/Bangalore

₹25,000 - ₹35,000 monthly

Fixed

25000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Night Shift

Min. 3 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job Highlights

86 applicants

Job Description

Job description This role will work with key business stakeholders to support business operations. Roles and Responsibilities The role is of Analyst - Work Force Management Hand on experience on Scheduling on Excel for the Process/Processes Work closely with Billing Team to provide WFM reports. Providing insights on existing data to internal/external partners Work with Operations for daily, weekly monthly reports To perform root cause analysis for the days the process has missed its targets and suggest corrective action Should be able to connect with the operations managers/process management on issues relating to WFM Reconcile reports pertaining to SL, Staffing requirements, and Forecast deviation Ensure timeliness and accuracy of monthly billing files that get sent to the client for approval Desired Candidate Profile Immediate joiners needed Minimum 2 year of experience in MIS / WFM or Planning & Analysis Must be from WFM - MIS Team Generating Reports Produce static business operational reports (data insight analysis) Build simple report output dashboards in excel Refresh data sets for report generation Validate the data sets from data quality perspective Excellent skills in Excel and VBA Reporting experience of call center metrics Should Know How to Work On Bpo Model Knowledge of Data Management, Data Compiling, Collation Job Type: Full-time Salary: ₹300,000.00 - ₹500,000.00 per year

More about this WFM Analyst job

Teleperformance is aggressively hiring for the job profile of WFM Analyst at Bengaluru in Marathahalli locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 03:30 PM to 06:30 AM and will have 5 working days i.e., monday - friday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 26-Oct-2021. For more details, download apna app and find Night Shift jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements

Experience

Min. 3 Years

Education

Graduate

English Level

Good (Intermediate / Advanced) English

Job Role

Department

Admin / Back Office / Computer Operator

Employment Type

Full Time

Role / Category

Back Office

Shift

Night Shift

Interview & address details

Work Location

Marathahalli, Bengaluru, Karnataka, India

Interview mode

Online/Telephonic

Job posted by Teleperformance

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