Customer Service Representative Qualification: Graduate / Post Graduate Skills Required: · Strong phone contact handling skills and active listening · Customer orientation and ability to adapt/respond to different types of characters · Excellent communication and presentation skills · Ability to multi-task, prioritize, and manage time effectively · Familiarity with CRM systems and practices Job Description: · Identify and assess customers’ needs to achieve satisfaction · Build sustainable relationships and trust with customer / client accounts through open and interactive communication · Responsible to do end to end coordination with high end clients · Provide accurate, valid and complete information by using the right methods/tools · Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Keep records of customer interactions, process customer accounts and file documents · Follow communication procedures, guidelines and policies · Take the extra mile to engage customers · Develop project, logistics plan and procedures · Provide shipping duration for the planned modes of transportation · Route and arrange transportation of shipments · Develop project logistics estimate coordinate transportation for normal loads, special oversized loads, hazardous and complex international shipments by all modes of transportation · Evaluate traffic related proposals such as inland carriers, freight forwarders, export packers, charter shipments, ocean, air, freight rate agreements and custom brokers · Perform expediting and / or tracing activities with carriers, packers, and shipping agents · Support purchasing with carrier related insurance claims for overage, lost or damaged cargo · Proven customer support experience or experience as a client service representative · Track record of over-achieving quota Growth Opportunities: · Remuneration and appraisals will be as per the achievement of targets · The exposure level is immense as the target market is not restricted Job Types: Full-time, Walk-In

More about this Customer Sales Executive job

Siya International Packers And Movers is aggressively hiring for the job profile of Customer Sales Executive at Bhilai in Supela Bhilai locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 8,000 INR and can go up to 10,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bhilai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 10:00 AM to 07:30 PM and will have NaN working days i.e., All days of week. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bhilai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 16-Oct-2022. For more details, download apna app and find Full Time jobs in Bhilai. Through apna, you can find jobs in 74 cities across India. Join NOW!