Customer Service Officer

The Customer Service Officer will be responsible for providing excellent customer service, handling customer inquiries and complaints, and ensuring customer satisfaction. Key responsibilities include: - Assisting customers with product information and purchases - Resolving customer issues and complaints in a timely manner - Maintaining a positive, empathetic, and professional attitude toward customers - Communicating and coordinating with internal departments to ensure customer needs are met - Keeping records of customer interactions, transactions, comments, and complaints - Providing feedback on the efficiency of the customer service process - Ensuring customer satisfaction and loyalty through exceptional service