Telecaller Cum Computer Operator

Reflect Credit Solutions

Bhubaneswar

₹8,000 - ₹15,000 monthly*

Fixed

8000 - ₹10000

Average Incentives*

5,000

Earning Potential

15,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

66 applicants

Benefits include: Mobile Allowance, Laptop

Job Description

Job Description: Back Office Telecalling Executive/ team leader


Location: Pahala, Odisha 

Company: Reflect Credit Solutions Pvt. Ltd.  

Employment Type: Full-Time  

Experience: 1+ yrs

Salary: 8k to 10k per month


About Us:

Reflect Credit Solutions Pvt. Ltd. is a leading collection and recovery agency dedicated to providing exceptional services to banks and NBFCs. We pride ourselves on our professionalism, efficiency, and commitment to customer satisfaction.


Job Summary:

We are looking for a dedicated and proactive Back Office Tele Calling Executive & Team lead to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, maintaining accurate records, and supporting various back-office functions to ensure smooth operations.


Key Responsibilities:

Tele calling:

 - Make outbound calls to customers to follow up on overdue payments and remind them of due dates.

 - Handle inbound customer inquiries and provide accurate information regarding their accounts.

 - Address customer queries and resolve issues in a timely and professional manner.


Data Management:

 - Maintain and update customer records in the company's database.

 - Ensure accuracy and completeness of all data entries.

 - Generate and analyze reports as required by management.


Communication:

 - Coordinate with field agents and other team members to ensure efficient collection processes.

 - Provide regular updates to management on collection progress and customer feedback.


Support Functions:

 - Assist with administrative tasks and other back-office duties as needed.

 - Prepare and send notices, reminders, and other communications to customers.


Compliance:

 - Adhere to company policies and procedures.

 - Ensure compliance with regulatory requirements and maintain confidentiality of customer information.


Qualifications and Skills:

- Education: Minimum of a high school diploma; a bachelor's degree is preferred.

- Experience: Prior experience in tele calling, customer service, or a related field is advantageous.


Skills:

 - Excellent communication and interpersonal skills.

 - basics in MS Office (Word, Excel, and PowerPoint).

 - Ability to multitask and manage time effectively.

 - Strong problem-solving skills and attention to detail.

 - Ability to work independently as well as part of a team.



What We Offer:

- Competitive salary and performance-based incentives.

- Comprehensive training and development programs.

- A positive and collaborative work environment.

- Opportunities for career growth and advancement.


How to Apply:

Interested candidates are invited to send their resume and a cover letter detailing their qualifications and experience to with the subject line "Application for Back Office Tele calling Executive & team lead

"


Reflect Credit Solutions Pvt. Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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Job role

Work location

State bank of india, Pahala, Eden Garden, Bhubaneswar, Odisha, India

Department

Finance & Accounting

Role / Category

Finance

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Past role/category experience

Debt Collections / Recovery, Finance

Skills

Collection-Debt Recovery, Target orientation, Target achievement

English level

Basic English

Regional language

Fluent in speaking Oriya

Gender

Any gender

Interview details

Interview mode

In person

Interview address

State bank of india, Pahala, Eden Garden, Bhubaneswar, Odisha, India

About company

Name

Reflect Credit Solutions

Address

State bank of india, Pahala, Eden Garden, Bhubaneswar, Odisha, India

Job posted by Reflect Credit Solutions

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