Sales Development Representative - Inbound

Role Summary

Pure voice process (no chat/email). You will receive inbound calls and warm transfers (calls handed over to you), convert hot leads, and set qualified appointments for demos or next steps.

Location: Remote/Work from Home

Shift: 6:00PM - 3AM, Monday - Friday

Type: Full-time

Key Responsibilities

● Answer inbound calls and handle warm transfers from the queue/teams

● Understand customer need; deliver a short, clear pitch aligned to the use case

● Handle objections and negotiate confidently to move the call forward

● Convert hot leads on the call and book appointments

● Make timely call-backs/follow-ups to drive decisions

● Update CRM/dialer with accurate notes, dispositions, and next steps

● Achieve daily/weekly targets: calls, conversions, appointments, talk time

● Follow US process compliance, QA standards, and call scripts

Must-Have Experience

● Experience in US sales is a must (International BPO/Inside Sales – Voice)

● Excellent US English: clear, neutral accent; confident and professional on calls

● Proven record in lead conversion and appointment setting

● Strong sales and negotiation skills; target-driven and persistent

● Comfortable with high call volumes and fast follow-ups

● Hands-on with CRM and auto-dialer tools Performance Metrics (KPIs)

● Conversion rate from inbound/warm calls

● Appointments set and show rate

● Calls per day, talk time, speed-to-lead, follow-up SLA

● QA scores and customer feedback

Compensation & Benefits

● Competitive fixed base + uncapped performance incentives

● High earning potential: strong converters routinely exceed on-target earnings; accelerators apply for over-achievement

● Transparent targets & dashboards with timely incentive payouts