Client Relationship Executive

Kotak Mahindra Bank Limited


Not disclosed

Work from Office

Full Time

Min. 3 years

Job Details

Job Description

Service Relationship Manager - WC-Working Capital-Sales

Roles and Responsibilities



  • Ensuring customer’s closure request is processed timely
  • Coordinate with relevant team to ensure correct resolution
  • Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support 
  • Execute best practices to ensure reduction in complaints and errors
  • Display ownership in handling service requests of customers with accurate resolution
  • Update MIS/Reports accurately with details required
  • Contribute towards improvement in TAT and NPS
  • Take ownership in additional activities to drive team performance




Profile Requirement- Qualification and Experience




Minimum: Graduate 



3+ years of experience in service domain; preferably from lending domain


Knowledge & Skills: 

  • Client Focus – Supports clients to achieve resolution through the provision of quality service 
  • Technology – Uses technology and software applications effectively in accordance with task requirements. Should be good with Microsoft Excel and Outlook along with banking application like Finacle.
  • Resilience – Achieves work objectives, even in difficult circumstances whilst remaining positive and calm
  • Continuous Improvement – Look for and take advantage of opportunities to learn new skills in order to achieve work goals. Adaptable in approach and willing to be flexible to accommodate the changing needs of the team and the environment 
  • Gathers information – Knows where to find information and asks questions to ensure a better understanding of issues 
  • Teamwork – Openly shares information, participates and contributes to team discussions 
  • Negotiation & Influence – Considers and discusses different ideas without getting personal or aggressive 
  • Autonomy – Demonstrates punctuality and meets agreed schedules and timelines under general guidance


Job role

Work location

Chandigarh, 0282-Chandigarh - Sec 9-CDH, Sco 153-154-155,, Madhya Marg,, Chandigarh, India


Sales & BD

Role / Category

Insurance Sales

Employment type

Full Time


Day Shift

Job requirements


Min. 3 years

About company


Kotak Mahindra Bank Limited

Job posted by Kotak Mahindra Bank Limited

This job has expired

Follow us on social media

© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions