L1 Call Centre Executives – Job Description Job Summary We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. Responsibilities • Handle inbound and outbound calls to customers and clients maintaining a high quality of services • Identify the needs of customers, resolve issues and provide solutions within the timeframe • Ensure you follow the customer service script provided by the company for uniformity • Adhere to the company policies and the customer resolution process & steps • Maintain good customer relations • Meet personal targets and work towards meeting team targets • Maintain records of the conversations with the customer and analyze the data • Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data Skills & Qualification • A bachelor's degree is preferred • Prior experience with customer service and call centers in relevant job roles • Good knowledge of CRM practices and systems • Customer-oriented attitude with professionalism, strong call handling skills, and active listening • Strong multitasking, time management, and target achieving skills • Excellent communication skills with good command of the English language Language Preferences: Hindi, English, Telugu, Tamil L1 Call Centre Executives – Job Description Job Summary We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. Responsibilities • Handle inbound and outbound calls to customers and clients maintaining a high quality of services • Identify the needs of customers, resolve issues and provide solutions within the timeframe • Ensure you follow the customer service script provided by the company for uniformity • Adhere to the company policies and the customer resolution process & steps • Maintain good customer relations • Meet personal targets and work towards meeting team targets • Maintain records of the conversations with the customer and analyze the data • Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data Skills & Qualification • A bachelor's degree is preferred • Prior experience with customer service and call centers in relevant job roles • Good knowledge of CRM practices and systems • Customer oriented attitude with professionalism, strong call handling skills and active listening • Strong multitasking, time management, and target achieving skills • Excellent communication skills with good command over the English language Language Preferences: • A multilingual language proficiency is preferred in Hindi, Telugu, and Kannada • Social media marketing, Google Ad words, digital marketing

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Sulekha.com is aggressively hiring for the job profile of Customer Service Executive at Chennai in Perungudi locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Chennai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 15-Jul-2022. For more details, download apna app and find Full Time jobs in Chennai. Through apna, you can find jobs in 74 cities across India. Join NOW!