Desktop Support Engineer

1. On-Site Technical Support:

• Attend client site visits to troubleshoot and resolve issues related to desktops, laptops, printers, scanners, and peripherals.
• Install, configure, and maintain Windows OS, software applications, antivirus, and basic networking.
• Diagnose and replace faulty hardware components (RAM, HDD/SSD, SMPS, motherboard, etc.).

2. Networking Support:

• Basic troubleshooting of LAN, switches, Wi-Fi routers, IP addressing, and connectivity issues.
• Setup and configure network printers and shared devices.

3. Customer Coordination:

• Interact with customers to understand complaints and provide timely technical solutions.
• Provide updates on job status, pending issues, and estimated completion time.
• Maintain good customer relationships and ensure service quality.

4. Documentation & Reporting:

• Maintain service reports, call logs, and installation records.
• Update service team on pending issues and escalate complex problems.

5. Field Work Management:

• Travel to multiple client locations daily as per service calls.
• Ensure tools, spare parts, and documentation are carried during field visits.

Required Skills:

• Strong knowledge of desktop/laptop hardware
• Windows OS installation & troubleshooting
• Basic networking (LAN, IP, router setup)
• Printer installation and troubleshooting
• Good communication and customer handling
• Ability to work independently in the field

Qualification:

• Diploma / BE / BSc (Computer Science, IT, Electronics)
• 1–5 years of field support experience

HR CONTACT NUMBER : 7845764900 / 7708110473