GTM Lead

Key responsibilities:

• Right product offering and visibility to all segments of Airtel prepaid customers 
• Plan and deliver programs every month on ARPU growth and churn reduction across all business lines
• Consumer insights through telecalling, FGD, direct customer interaction to build growth strategy to increase ARPU/ Reduce churn across all business lines
• Regular analysis to deaverage business performance to derive analytical insights of consumer behavior 
• Competition product mapping and competition performance mapping – Identify opportunities to scale up business and grow Revenue Market Share (RMS) faster than competition
• Cross functional working with Network & Customer Experience teams and build solutions to improve customer experience
• Build growth strategy for DTH and work with sales team in execution
• Build growth strategy for Airtel payments bank and work with sales team in execution

 

Skills Required:

• Urge to continuously challenge status quo and come up with innovative solutions to solve for customer problems
• Analytical aptitude to understand customer behavior crunching large set of data
• Manipulate data using Microsoft Excel to arrive at Analytical insights
• Hands on knowledge of SQL to work with large quantum of consumer data is a must
• Ability to build a story in Microsoft Presentation and present to top management