Retail Sales Associate

Role & responsibilities

Key Responsibilities:

• Greet and assist walk-in customers in a friendly and professional manner.
• Handle customer inquiries through various channels (in-store, phone, email, online).
• Understand customer requirements and recommend appropriate furnishings and decor solutions.
• Coordinate with sales and design teams to ensure customer satisfaction throughout the purchase journey.
• Maintain a customer database and follow up on leads and past clients for repeat business.
• Resolve product or service issues by clarifying the customers complaint, determining the cause, and offering a timely solution.
• Provide after-sales support, including delivery tracking, feedback collection, and returns management.
• Contribute to visual merchandising and store presentation to enhance customer experience.
• Assist in organizing customer events, promotions, and loyalty programs.

Key Skills & Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Patience and ability to handle difficult situations calmly
• Problem-solving and conflict resolution abilities
• Knowledge of home furnishing trends, products, and design concepts
• Proficiency in CRM systems and basic computer applications
• Team player with a proactive attitude

Qualifications:

• Bachelor's degree in Business, Marketing, Interior Design, or related field preferred
• Prior experience in customer service or the home furnishings industry is an advantage
• Fluency in Tamil and English