Retail Sales Executive

Customer Sales Promotion and Engagement: 

Proactively promote products and services to walk-in customers by understanding their needs and 

providing personalized recommendations. Maintain in-depth knowledge of all store products, offers, 

and promotions to effectively communicate value to customers and boost sales. Ensure a welcoming 

environment that enhances customer experience and encourages repeat business. 

Product Display and Cleanliness Maintenance: 

Ensure all products on display are clean, well-organized, and appealing to customers. Regularly inspect 

merchandise to maintain presentation standards and handle items with care, especially premium or 

delicate products such as fountain pens and gift items. Coordinate with team members to maintain a 

neat and attractive showroom appearance. 

Daily Sales Accounting and Cash Closure: 

Maintain accurate records of daily transactions including cash, card, UPI, and other modes of payment. 

Prepare daily sales reports, balance cash registers, and ensure all financial entries are accurately 

recorded and reconciled by day-end. Report discrepancies immediately to the store manager or 

accounts team. 

Pen Repair Record Maintenance: 

Maintain a detailed log of all customer pens submitted for repair or service, including date of receipt, 

nature of the issue, actions taken, and return date. Coordinate with the technical or repair team to 

ensure timely service and provide status updates to customers as required. 

Store Equipment Responsibility: 

Take ownership of store equipment such as swipe machines, barcode scanners, printers, display lights, 

and cleaning tools. Ensure all equipment is in working condition, report faults immediately, and 

coordinate basic troubleshooting or service requests. Handle all tools responsibly to prevent misuse 

or damage.