• Call center team leaders oversee workers who respond to customer inquiries. • They work at facilities that receive incoming phone calls and/or electronic messages from people who have concerns about a company’s goods or services. • Call center team leaders make sure employees know how to respond to what is being asked and do so in a manner that puts the company in a good light. • Call center team leaders work regular, full-time hours. • If their employer offers evening or weekend customer service, they may be called upon to handle those shifts. • Extended hours also are common during the holiday season or other busy periods. • Be in charge of running and managing the call center daily • Set targets for all other agents to meet up with • Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to • Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members • Prepare forecasts and budgets for the call center • Monitor all calls to ensure that due procedures and quality standards are strictly adhered to • Facilitate and organize training sessions for all agents and participate in the recruitment of new call center agents • Conduct regular review of all call center agents performance and organize training sessions for underperformers • Submit regular reports to management and seek new ideas and strategies to improve at center • Keep up with trends and happenings in the industry and ensure adherence to industry standards • Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times • Ensure a safe and harmonious working environment for all other members and delegate duties to all team members. Experience of minimum 2 years as the TEAM LEADER with this above description can apply Language: HINDI AND ENGLISH Mandatory

More about this Sales Team Leader job

Workfreaks is aggressively hiring for the job profile of Sales Team Leader at Chennai in Mount Road locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 20,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Chennai at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 06-Feb-2022. For more details, download apna app and find Full Time jobs in Chennai. Through apna, you can find jobs in 74 cities across India. Join NOW!