Senior Operations Manager - Large Scale Program & Vendor Management

Senior Operations Manager

Job Description

1. Strategic knowledge of Panel products or equivalent large programs
   1. Have been involved in setup, execution and expansion of large programs in operations – creating collaborations across different workstreams in Data Operations, worked closely with Client Operations, Technology, Data Science, Product Leadership towards shaping the priorities & decisions of the product.
   2. Particularly having a background or experience handling 3rd party / vendor execution teams and/or managing large scale projects teams in multiple locations – for setup of such large programs.
   3. Demonstrated strong capability in running Growth programs, being able to manage programs with aggressive timelines and ramp up requirements with an eye on high quality work, managing in-house + 3rd party teams.
   4. Translating operational gaps and improvement areas into product / feature enhancements
   5. Preferably 3 years of handling programs of this scale
   6. Background in coding function in operations is a preferred plus
2. Core responsibilities

The person fulfilling this role will lead Coding for an Omni / Growth program in operations which will include managing the organization of 200+ associates, including running the 3rd party engagement for large scale outsourcing of coding for large programs; prior experience in managing a span of 80-100 associates is a plus.

1. 1. The person will be entirely responsible for owning the delivery of Coding outcomes to the overall product delivery – including but not limited to the BAU operations, managing the incremental events & enhancements that get added to the BAU and responsible for the metrics on the product health, as well as manage the people performance metrics.
   2. Considering the role will include engaging 3rd party workforce as well, proactively managing the performance metrics of the 3rd party team’s outcomes will be key, alongside the in-house team management.
   3.  As a primary owner of the functional area for the product, the person will have to be comfortable with stakeholder engagement beyond the scope of coding – be it other operational areas, as well as outside operations – PL, Dsci, Tech, Transformation etc. Needs to be comfortable with reporting out to leadership and engaging stakeholders in discussions – for changes, prioritization of issues, escalations & resolutions.
   4. The person will directly report to the Operations Leader for Omni.
   5. A big part of the role will also involve collaborating cross functionally on defining the path to growth – with growth programs  - this includes being able to redefine processes, identify how the organization/teams have to evolve and adapt with the changing landscape, define training & levelling up requirements for the teams, execute the growth and manage transition smoothly as per SOPs.

Qualifications

• Bachelor's degree in Business, Operations Management, Information Systems, or a related field.   
• Min 15 years of experience in Operations Management
• Excellent stakeholder management, vendor Management and communication skills to influence and drive change. 
• Experience in process optimization, continuous improvement, and compliance monitoring. 

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Experience Level

Senior Level