Service Coordinator

Job Summary:

We are looking for a dedicated and organized Service Coordinator to handle customer service issues, schedule service requests, and coordinate with internal technical teams to ensure timely and efficient problem resolution. The ideal candidate will act as a key link between customers and the service team, ensuring high levels of customer satisfaction.

• Key Responsibilities:Receive, log, and track customer complaints, queries, and service requests.
• Assign tasks to technicians based on availability, location, and priority.
• Coordinate with the service team to ensure prompt issue resolution.
• Update customers on the progress and status of their service cases.
• Maintain service records, warranty claims, and customer interaction history.
• Prepare service reports, AMC logs, and closure documentation.
• Handle escalations politely and ensure proper follow-up.
• Support internal teams with scheduling, stock status, and spare part availability.
• Ensure adherence to service timelines and customer satisfaction goals.
• Requirements:Graduate in any stream (preferred: BBA, B.Com, or Technical diploma).
• 1–3 years of experience in service coordination, customer support, or operations.
• Strong communication and interpersonal skills (verbal and written).
• Proficient in using MS Office (Excel, Word) and CRM tools.
• Excellent organizational and multitasking abilities.
• Basic technical understanding of the company’s products (e.g., CCTV, routers, etc.)
• Preferred Skills:Experience in the electronics or IT hardware industry is a plus.
• Familiar with ticketing tools, ERP systems, or inventory software.
• Ability to handle pressure and manage multiple service calls simultaneously.