SUPPORT LEAD - LAP

Main Tasks

• Pre-Live and Post Live Support
• Application monitoring and maintenance
• Follow up on issues raised through ticket system
• Vendor and user coordination

Areas of Responsibility 

• Single point of contact for Business Core Users during UAT and Go Live
• Co-ordination with QA/BA/Development team and Business Users during UAT and Live support (Work with cross-functional team)
• Problem Solving and Troubleshooting skills
• Foresight to anticipate and address potential issues before they become real issues

Skill Sets 

• Oracle SQL, PL/SQL
• Advanced Excel
• Japer Reporting tool
• Good Knowledge of Troubleshooting, and Support of Web-based applications
• Desired: Experience in Finnone lending software