Telecaller – Job Description

Position Overview:

The Telecaller will be responsible for making outbound calls to potential customers to promote products or services, gather customer feedback, and secure sales. The role requires excellent communication skills, a persuasive personality, and the ability to handle a high volume of calls efficiently.

Key Responsibilities:

1. Outbound Calling:

• Make a high volume of outbound calls to prospective or existing customers.

• Introduce and explain the products or services offered by the company.

• Generate leads or direct prospects to the sales team for follow-up.

2. Customer Engagement:

• Engage with customers to understand their needs and respond to inquiries.

• Provide detailed information about products, services, pricing, and promotions.

• Build rapport with customers to foster trust and loyalty.

3. Sales and Conversion:

• Persuade customers to purchase products or services, meeting daily/weekly sales targets.

• Handle customer objections and provide compelling responses to close sales.

• Process orders and manage customer accounts.

4. Data Entry and Record-Keeping:

• Maintain accurate records of customer interactions, including call outcomes, in the CRM system.

• Update customer databases and follow-up with leads as needed.

5. Customer Feedback:

• Conduct surveys or gather feedback on customer satisfaction.

• Escalate any customer complaints or issues to the relevant departments.

6. Collaboration:

• Work closely with the sales team to identify opportunities and provide support where necessary.

• Participate in team meetings and contribute to the development of sales strategies.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree is a plus).

• Prior experience in telecalling, customer service, or telesales is preferred.

• Fluent in [specific language(s) depending on region/requirement].

• Excellent verbal communication skills.

Skills:

• Strong persuasive skills with the ability to handle rejections.

• Proficient in CRM software or call management tools.

• Good listening skills and attention to detail.

• Ability to work independently and in a team environment.

• Strong organizational skills to manage multiple leads simultaneously.

Additional Requirements:

• Willingness to work flexible hours, if required.

• A pleasant and energetic phone manner.

This role offers a fixed salary with performance-based incentives. It is ideal for candidates looking to build their careers in customer service, sales, or marketing.