Customer Relationship Manager

📌 Job Title: Customer Relationship Manager

🏢 Company: Wizaltia Enterprises

📍 Location: Ganapathy Maa Nagar, Ganapathy, Coimbatore

🎯 Age: 20 – 40 years

👥 Gender: Male & Female

🎓 Education: Graduate (BBA / MBA – Sales & Marketing preferred)

🗣️ English: Intermediate

💼 Experience: Minimum 2 Years (Minimum 1 year acceptable as per JD)

⏰ Shift: Day Shift (Full Time)

🛵 Two-Wheeler: Mandatory

📝 Role Definition:

Responsible for generating and converting leads into projects by building strong client and associate relationships. The role involves sourcing leads, nurturing them, converting them into paying clients, and supporting post-sales requirements.

• 💰 Salary & Benefits:
• Fixed Salary: ₹20,000 – ₹25,000
• 🎯 Incentives: Up to ₹10,000
• 🏥 Benefits: PF, ESI (ESIC)
• 🔑 Key Responsibilities
• 📊 1. Data Sourcing & Management:
• Source contact details of business owners & decision-makers from:
• LinkedIn, Indiamart, Justdial, MCA, industry directories, etc.
• Maintain and update the client & associate database.
• 📞 2. Lead Generation:
• Build rapport with influencers & associates: CAs, CS, consultants, OEMs, purchase heads, etc.
• Send emails, WhatsApp updates, LinkedIn & Facebook posts as per the marketing calendar.
• Conduct presentations & cold calls to create new business opportunities.
• 🤝 3. Lead Conversion:
• Collect requirement forms and understand client needs.
• Suggest suitable services, explain processes & share estimates.
• Convert leads into projects, secure advance payments & release work orders.
• Meet monthly/quarterly sales targets.
• 📈 4. Skill Development & Growth:
• Improve negotiation skills & service knowledge to grow into a Senior CRM role.
• Access training in Management Systems, Product Certifications, and other services.
• 📑 Reports & KPIs:
• Maintain Lead Tracker, Order Tracker & CRM Database.
• Key KPIs:
• • Leads vs Conversions
• • Sales Target vs Actual
• • Number of Associates Added
• 🧠 Skills Required (Pre-Sales / CRM)Strong communication & persuasion skills
• Lead generation & negotiation ability
• MS Office & CRM tools proficiency
• Target-driven & self-motivated
• 📌 Role: Customer Relationship Executive – Post Sales (ISO Certification Services)
• 💼 Key Responsibilities
• 1. Sales & Client Handling:
• Manage existing clients for certification renewals, audits & surveillance.
• Convert leads into projects by sharing proposals, collecting payments & releasing work orders.
• 2. Lead Generation & Client Relationship:
• Maintain regular contact to generate referrals & new opportunities.
• Offer value-added support by connecting clients to relevant services.
• 3. Reporting & Documentation:
• Maintain lead, project & payment trackers.
• Prepare quotations, proforma invoices & invoices.
• Document all communications with clients & certification bodies.
• 🧠 Skills Required :
• (Post-Sales / CRE Role)Excellent communication & client coordination skills
• Knowledge of ISO certification / audit processes (preferred)
• Strong follow-up & organizational skills
• Basic finance understanding (billing & payments)
• Proficiency in MS Office & Excel

📞 Interested candidates can call:

👉 Nageswaran (Employer): 7845740611