Field Collection Executive

Debt Recovery/Collection Executive 

1. Visit customers with outstanding debts at their homes or businesses to negotiate payment arrangements.

2. Build rapport with customers, understand their financial situations, and provide solutions.

3. Handle customer objections, concerns, and complaints in a professional manner.

4. Meet or exceed monthly collection targets and revenue goals.

Communication and Negotiation:

1. Communicate effectively with customers, internal stakeholders, and external partners.

2. Negotiate payment plans, settlements, or other arrangements to resolve outstanding debts.

3. Ensure compliance with company policies, procedures, and regulatory requirements.

Data Management and Reporting:

1. Maintain accurate records of customer interactions, payments, and account updates.

2. Provide regular collection reports and updates to the collection manager/team lead.

Safety and Security:

1. Ensure personal safety while conducting field visits.

2. Maintain confidentiality and security of customer information.