Job Description As a Developer/Sr. Developer Support Engineer, you'll work both independently and collaboratively with your team to troubleshoot and resolve highly-technical issues that customers encounter while using our product. You'll partner cross-functionally with our product and engineering teams to drive feedback, improve internal & external tooling, launch new products & features, and deliver an exceptional customer experience. Essential Responsibilities Troubleshooting and resolving technical support requests created by our customers Serving as the primary point of contact for escalations, working closely with our product and engineering teams to respond to and resolve customer-impacting incidents Building internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve Onboarding and training newly hired individual contributors, setting them up for success, and enabling them to confidently engage and respond to our customers Engaging customers and responding to technical questions received from the Customer Support team. Growth mindset, with an unrelenting focus on continuously improving your knowledge and skill set Experience 3 to 6 years of experience in production support Support experience with applications based on Java Rich experience in Relational and no SQL DB Experience in Support and monitoring tools. Good to have React JS/Angular JS/ HTML/ Knowledge & Skills B.E. / M.Sc / MCA in Computer Science or a related technical field Strong and Analytical debugging skill Good knowledge in Azure / AWS / Google cloud Ability Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy in a remote work environment Must posses good logical & critical thinking skill Excellent Multitasking skills and communication skills

More about this Java Production Support job

Million Iq Solutions is aggressively hiring for the job profile of Java Production Support at Coimbatore in Thadagam Road locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 40,000 INR and can go up to 99,999 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Coimbatore to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Coimbatore at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 24-Dec-2022. For more details, download apna app and find Full Time jobs in Coimbatore. Through apna, you can find jobs in 74 cities across India. Join NOW!