Hotel Manager

Position: Operations Manager (Hotel / Hospital)

Reporting To: Management

Job Summary:

The Operations Manager will be responsible for overseeing the complete operational activities of the hotel/hospital premises. The role involves managing day-to-day functions, ensuring adherence to established standards, formulating and implementing Standard Operating Procedures (SOPs), and defining Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) for all departments to ensure optimal performance and service excellence.

Key Responsibilities:

• Supervise and manage daily operations across all departments to ensure smooth and efficient functioning of the premises.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) for all operational areas.
• Define and review Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs) for departmental staff.
• Ensure compliance with company policies, quality standards, and statutory regulations.
• Coordinate with department heads to align operations with organizational goals and service standards.
• Conduct regular operational audits to identify gaps and implement corrective actions.
• Maintain high standards of customer/patient satisfaction and address concerns promptly.
• Oversee housekeeping, maintenance, security, and administrative functions to ensure a safe and well-maintained environment.
• Prepare and present operational performance reports to management.
• Train, guide, and motivate staff to achieve performance excellence.
• Support budgeting, resource planning, and cost-control initiatives.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Hospitality Management, Healthcare Administration, or related field.
• 8–15 years of experience in 4 star & above property - hotel or hospital operations, with proven managerial experience.
• Strong knowledge of operational processes, SOP creation, and performance management systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to multitask and handle dynamic operational challenges effectively.
• Proficiency in MS Office and operational management software.