Retail Store Manager

Role Overview: The Store Manager will be responsible for running the entire Amy's App store smoothly—managing inventory, quality, staff, order processing, delivery timelines, and customer satisfaction. This is a high-energy role suitable for people who have worked in quick-commerce stores like Blinkit, Zepto, BB Now, Swiggy Instamart, or local grocery stores with home delivery.

Detailed Responsibilities

1. Daily Store OperationsOversee daily operations with a focus on speed and accuracy.

• Ensure fast order picking, packing, and dispatch.
• Maintain a FIFO (First In, First Out) system for fresh items.
• Monitor the order queue and reduce dispatch time.

2. Inventory, Stock & Freshness ControlForecast demand and place timely orders with vendors.

• Check the quality of vegetables, fruits, dairy & bakery.
• Reduce wastage and maintain ideal inventory levels.
• Ensure accurate stock entries in POS.

3. Team HandlingManage a team of pickers, packers, delivery boys & helpers.

• Conduct regular training on hygiene, speed & customer service.
• Assign tasks, monitor performance & manage discipline.
• Resolve conflicts and build a positive work culture.

4. Quality & Safety StandardsEnsure the store is clean, organized & pest-free.

• Follow food safety guidelines.
• Maintain equipment like weighing machines, freezers, chillers, and POS systems.

5. Customer Experience ManagementHandle customer complaints, refunds & exchanges quickly.

• Maintain high order ratings on the app.
• Ensure all products packed are fresh, clean & damage-free.

6. Reporting & AdministrationMaintain sales reports, expenses & petty cash records.

• Handle vendor bills and coordinate with the accounts team.
• Monitor delivery partner performance.
• Qualifications–5 years relevant experience.
• Background in hyperlocal delivery or retail stores.
• Good command over inventory & manpower management.
• Comfortable working in fast-paced environments.

Salary Range (optional to include)₹18,000 – ₹30,000 per month + incentives (depending on experience)