Experience in Customer Service, Process Improvement, Technical Proficient, Data Processing Skills, Risk Analysis, Team Management, Decision Making & communication skills, sound listener & Strong hand in EXCEL & PPTs Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. Achieve KPI & KRA of department. Able to do Process improvement. Demonstrate emotional Intelligence. Establish a high standard for productivity, quality, customer service as well as define user guidelines. Develop company systems for customer interaction and voice response and control the implementation process. Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures. Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations. Summarize, collect and analyze call center trends and data for regular performance reports. Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

More about this AM Manager - Operation job

Ideawise Digital Private Limited is aggressively hiring for the job profile of AM Manager - Operation at Delhi-NCR in Sector 50, Gurgaon locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 55,000 INR and can go up to 75,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 10 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 08-Aug-2022. For more details, download apna app and find Full Time jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!