Customer Care Executive

SM Info Solutions
₹12,800 - ₹13,000 per month
2 openings
Full-time
137 people interested in this job
Posted on : 07-Jul-2021
Expires on : 06-Aug-2021
Education
12th Pass (Associate Degree)
English Level
Thoda English
Experience
1 - 5 years
Gender
Both
Education
12th Pass (Associate Degree)
English Level
Thoda English
Experience
1 - 5 years
Gender
Both
Working days
Monday to Saturday
Timings
9.00 am to 6.00pm
Job Description
Responsibilities of candidates include: • Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints • Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications • Follow up to ensure that appropriate actions are taken on customer requests • Refer unresolved customer grievances or special requests to designated departments for further investigation
Address
NIT Faridabad, Haryana., NSEZ Noida, Delhi-NCR, Delhi - 110001

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