JOB BRIEF ( CUSTOMER SUPPORT MANAGER ) We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities • Improve customer service experience, create engaged customers and facilitate organic growth • Take ownership of customers issues and follow problems through to resolution • Set a clear mission and deploy strategies focused towards that mission • Develop service procedures, policies and standards • Keep accurate records and document customer service actions and discussions • Analyse statistics and compile accurate reports • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment • Keep ahead of industry’s developments and apply best practices to areas of improvement • Control resources and utilise assets to achieve qualitative and quantitative targets • Adhere to and manage the approved budget • Maintain an orderly workflow according to priorities Requirements • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager • Experience in providing customer service support • Excellent knowledge of management methods and techniques • Proficiency in English • Working knowledge of customer service software, databases and tools • Awareness of industry’s latest technology trends and applications • Ability to think strategically and to lead • Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills • Customer service orientation • BS degree in Business Administration or related field Experience • 3-8 years Salary • 3-6 years Location • Delhi/NCR

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Eternal Hr Services Pvt Ltd is aggressively hiring for the job profile of Customer Support Manager at Delhi-NCR in Noida Sector 59 locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 25,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 09:30 AM to 06:30 PM and will have 6 working days i.e., monday - saturday. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 03-Feb-2022. For more details, download apna app and find Full Time jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!