Develop sales and operational plans and follow up on day to day execution Design, develop and manage the company’s overarching customer journey and experience along all customer touchpoints and channels as per proven best practices Coordinates with internal and external stakeholders to ensure delivering optimal experiences to customers Develop and implement internal and external processes and procedures (order fulfillment, partner onboarding, etc.) to support an efficient, seamless customer experience Lead the e-commerce platform and channels design and discuss plans for improvement Translate plans into clear business requirements for technology implementation Prioritize and manage the e-commerce platform technology development pipeline with clear business focus, ensuring readiness for business Partner with the Technology and Engineering teams to ensure development progress and collaborate to resolve issues, device alternative plans, and mitigate risks Plan and execute platform/channel development and integration projects and ensure meeting projects’ budget, timeline, scope, and quality) Oversees the development of quality, culturally fit, bilingual content for the website, app, social media, and traditional media Design and continuously improve the product catalogue Work with design specialists to develop and enhance platform user interface, interaction, and look and feel in compliance with the Company’s visual brand identity and philosophy Develop and execute marketing plans to support sales growth and brand loyalty, ensuring consistent and effective communications across all channels Measure and improve customer experience and satisfaction and recommend and follow up on continuous improvement action plans Provide SEO/SEM/PPC, Internet Marketing strategies and social media thought leadership, innovation and process improvement initiatives. Define and measure operational KPIs for all aspects of the Customer Experience. Lead the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness in compliance with local Government laws and international practises to achieve operational excellence. Ensure the compliance with the company’s Code of Conduct to ensure operating within the acceptable risk and ethical levels. Participate in the Division’s budgeting cycle and provide input to the budgeting process Ensure effective utilization of their respective Department’s budget, and report accurately on progress and challenges Participate in the identification and recruitment of key talents for their respective function Lead, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures Set performance objectives, provide the necessary support, evaluate/appraise the team and provide regular feedback on performance

More about this E-Commerce Manager job

Sheopals is aggressively hiring for the job profile of E-Commerce Manager at Delhi-NCR in Okhla locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 30,000 INR and can go up to 35,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 09-Jul-2022. For more details, download apna app and find Full Time jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!