Responsibilities:

Contacting Debtors: Reach out to debtors via phone, email or mail to discuss overdue payments and negotiate repayment plans.

Negotiation: Utilize negotiation skills to agree on suitable payment arrangements and deadlines, while considering the debtor's financial situation and the organization's policies.

Maintaining Records: Maintain accurate records of all communications, payment commitments, and any changes made to payment plans.

Compliance: Ensure all debt collection activities comply with relevant regulations and company policies. This includes understanding and following fair debt collection practices.

Research and Investigation: Conduct research and investigations to locate debtors who have become unresponsive or are difficult to reach.

Communication: Collaborate with other departments within the organization, such as legal or finance departments, to escalate complex cases or seek guidance on legal matters.

Reporting: Generate reports on debt recovery activities, providing updates on progress, challenges, and successes to the management team.