The Biggest International Voice Process Agent Job Group in Delhi-NCR

International Voice Process Agent

iEnergizer
₹28,000 - ₹33,000per month
20 openings
654 people interested in this job
Education
Graduate
English Level
Fluent English
Experience
1 - 6 years
Gender
Both
Education
Graduate
English Level
Fluent English
Job Description
Job Description & Responsibilities:  To provide a seamless experience to Banks Card Holders effectively addressing their questions or issues over the phone and to efficiently fulfill all the outlined job.  Agent should be flexible to work in 24/7 Environment, Primarily in night shifts  Should have at least 6 months of experience working in an International Call Center in an inbound campaign  Good customer service skills & should display good analytical abilities  Prior knowledge of Credit Cards / Banking Domain will be an added benefit.  Provide splendid customer services to customers in a friendly and courteous manner at all times.  Have sufficient knowledge about the products and services and respond to all inquiries accordingly.  Improve the Customers Experience with the Client Services by ensuring that the Customers Issue is attended to promptly and all their concerns are resolved without delay.  Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.  Provide Information to customers on their transactions and balance.  Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction. Required Knowledge and Skills:  Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.  Strong communication skills characterized by excellent writing and speaking skills.  Must possess good multi-tasking skills.  Should have good negotiation skills and be able to influence people.  Ability to use computers efficiently and must learn how to use new software/CRM.  Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times. 
Experience
1 - 6 years
Gender
Both
Working days
Monday - Saturday (Rotational)
Timings
5 PM - 3 AM
Address
iEnergizer, 270, 1st Floor Garage Society, Executive Centre, Udyog Vihar, Phase 2, Gurugram - 110001
2.7 Mn+
Interviews Arranged
in Last 30 Days
4 Mn+
Professional Conversations
in Last 30 Days

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