Experience 1-3 years of relevant experience Skills and Responsibility • Service desk experience in providing telephonic support to customers • Excellent Communication Skills • Managing the central mailbox and addressing the user queries • Track the incidents to conclusion in line with SLAs and quality standards; • Helpdesk (Ticket Logging, dispatching & email support) • Providing application function support_L1 (Will get trained about the application) • Liaison & co-ordinate with Vendor/Escalating the issue to L2 on time • Ultimate responsibility for ownership of all customers incidents or logged service requests • Track the incidents to conclusion in line with SLAs and quality standards; • Sending the daily reports - Logged, Resolved, Open tickets [Pending with L2] • Ability to work in isolation & to drive resolution in line with support requirements. • Willing to learn & adapt to changing environment. Drive for results. • Basic knowledge in POIS+, Concur (preferred) Qualifications • BCA, B-Tech in Computer science or IT or equivalent • Diploma in Computer Science

More about this IT Help Desk Executive job

Javin It Services is aggressively hiring for the job profile of IT Help Desk Executive at Delhi-NCR in Noida Sector 142 locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 20,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 09-Dec-2022. For more details, download apna app and find Full Time jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!