JD: Performance and Quality Management • Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades • Providing accurate and regular reports to the management on the performance of the service delivery • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring • Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments . Service Delivery Manager Skills • Proficiency in leading both physical and virtual teams • Experience in dealing with third-party-provided services • Operational ability in a diverse, large-scale environment • Exceptional customer-facing skills • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery • Mastery of ITIL (Information Technology Infrastructure Library) principles • Expertise in people management and leadership • Strong organizational skills • Capacity to train and guide junior team members • Ability to manage and prioritize tasks efficiently • Solid resource planning and problem-solving skills • Readiness to demonstrate a proactive attitude • Excellent verbal and written communication skills

More about this IT Support Team Leader job

Javin It Services is aggressively hiring for the job profile of IT Support Team Leader at Delhi-NCR in Noida Sector 142 locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 35,000 INR and can go up to 40,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 10 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Delhi-NCR at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 24-Aug-2022. For more details, download apna app and find Full Time jobs in Delhi-NCR. Through apna, you can find jobs in 74 cities across India. Join NOW!