Telecalling Team Leader

Shriparmpara India Pvt Ltd
₹18,000 - ₹20,000 per month
3 openings
Night Shift
Full-time
172 people interested in this job
Posted on : Yesterday
Expires on : 06-Aug-2021
Education
12th Pass (Associate Degree)
English Level
Thoda English
Experience
3 - 5 years
Gender
Male Only
Education
12th Pass (Associate Degree)
English Level
Thoda English
Experience
3 - 5 years
Gender
Male Only
Working days
Monday to Saturday
Timings
6 pm - 2 am
Job Description
Responsibilities of the candidates include: • Manage a team of individuals working on telesales/customer support • Resolve customer complaints brought to your attention • Create policies and procedures • Plan the training and standardization of service delivery • Manage inbound and outbound customer calls in a timely manner • Identify customers’ needs and wants, clarifying information whenever possible • Conduct quality assurance surveys with customers and provide feedback to the team • Gain comprehensive product knowledge to enhance customer support • Maintain a pleasant working environment for your team
Address
551,sector’s 43, Sector 43/44b Gurgaon, Delhi-NCR, Delhi - 110001

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