Branch Manager

📌 JOB DESCRIPTION – RETAIL STORE MANAGER Position: Retail Store Manager

Location: GOREGAON

Department: Retail Operations

Reporting To: Owner / Business HeaD

Salary: 15K-20K

🔷 ROLE OVERVIEWWe are looking for a highly responsible, business-minded, and proactive Retail Store Manager who can run the store like an entrepreneur, maintain premium customer experience, manage staff, control cash & stock, and drive sales growth.

The ideal candidate will think like a business owner — taking smart decisions, improving processes, and ensuring the store’s profitability.

• 🔷 KEY RESPONSIBILITIES1. Store OperationsOpen & close the store on time and maintain operational discipline.
• Ensure the store is clean, well-arranged, and ready for customers.
• Floor management: product display, stock arrangement, cleanliness.
• Implement SOPs for smooth daily operations.
• 2. Cash, Billing & Financial ControlDaily cash deposit to bank.
• Verify POS billing, cash, UPI, and card settlements end of day.
• Maintain accurate cashbook & daily sales report.
• Prevent cash shortages, errors, or fraudulent activity.
• 3. Inventory & Stock ManagementOversee inward/outward stock movements.
• Weekly stock audits & shrinkage control.
• Identify low-stock, incorrect-stock, damaged items.
• Create purchase orders based on demand & sales forecast.
• Ensure proper barcode labelling and store organisation.
• 4. Staff Management & HR DutiesStaff hiring, training, task allocation, and supervision.
• Maintain staff attendance, leave records, and shift schedules.
• Staff payroll coordination and performance evaluation.
• Build a motivated, disciplined, customer-focused team.
• 5. Customer Service & Relationship HandlingHandle customer queries, complaints, and returns professionally.
• Ensure excellent customer service and smooth checkout experience.
• Build repeat customer relationships through trust & satisfaction.
• 6. Sales Growth & Business DevelopmentAchieve monthly sales targets and improve conversion rate.
• Track category-wise sales, daily targets, and staff performance.
• Plan and execute in-store business promotions.
• Implement upselling, cross-selling, and combo strategies.
• 7. Reporting & Business IntelligenceSend daily reports: sales, stock, expenses, customer count, staff notes.
• Track sales order status & staff workflow.
• Analyse performance data and suggest improvements.
• Monitor market trends & competitor activity.
• 8. Safety, Security & Audit ComplianceCCTV monitoring, theft prevention & asset protection.
• Store safety, hygiene, fire and equipment maintenance.
• GST-compliant billing & documentation.
• Weekly stock audit with proper variance reporting.
• 9. Leadership & Entrepreneurial MindsetThink and act like a business owner, not just a manager.
• Make fast and effective decisions under pressure.
• Innovate new ideas for store improvement.
• Lead by example with professionalism and discipline.
• Maintain premium brand standards at all times.
• 🔷 KEY SKILLS & QUALITIES REQUIREDStrong leadership and team management skills
• Excellent communication & customer relation skills
• Problem-solving and decision-making ability
• High sense of responsibility & honesty
• Knowledge of POS billing & inventory systems
• Ability to work under pressure
• Sales-driven, target-oriented, and business-minded
• Time management & organisational skills
• Smart, proactive & process-improvement mindset
• 🔷 EXPERIENCE & QUALIFICATION2–7 years of experience in retail store management (preferred).
• Experience in home décor, furniture, hardware, or lifestyle retail is a plus.
• Knowledge of stock, billing, GST, and staff management required.
• Basic computer skills (Excel, POS, reports).
• 🔷 WHY JOIN USOpportunity to run the store like your own business.
• Growth in a rapidly expanding retail brand.
• Supportive leadership and strong learning environment.