Responsibilities of candidates include: • coordinate front desk activities • distributing correspondence • Guiding people and solving their queries Roles & Responsibility are as mentioned below but not limited to 1. Operate from site in shifts (1st, 2nd, 3rd & General) as per duty roster. And be available 24X7 on call for any emergency or support required 2. Respond to requests for technical assistance in person, via phone, chat or email 3. follow standard help desk procedures 4. log all help desk interactions on help desk software 5. follow up with customers and users to ensure complete resolution of issues 6. Redirect problems to correct resource 7. Identify and escalate situations requiring urgent attention 8. Track and route problems and requests and document resolutions 9. Prepare reports and submit to manger. Maintain a web based online call log register with required Ticket details 10. Inform manager on recurring problems 11. Ensure tickets are assigned to concern team to get them attended in 10 min as per TAT

More about this Help Desk Executive job

Clr Facility Services Private Limited is aggressively hiring for the job profile of Help Desk Executive at Goa in Pernem locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 22,000 INR and can go up to 23,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Goa to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Only Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Goa at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 05-Jul-2022. For more details, download apna app and find Full Time jobs in Goa. Through apna, you can find jobs in 74 cities across India. Join NOW!