Cafe Manager

*Guest Relations: Build regular clientele, ensure welcoming ambiance, and interact with guests to guarantee satisfaction.

*Complaint Resolution: Address customer feedback and handle complaints efficiently and empathetically to maintain brand loyalty.

*Service Standards: Monitor speed of service, presentation of food and beverages, and front-of-house hospitality.

*Workforce Management: Handle staff recruitment, onboarding, and ongoing training (e.g., barista skills, customer service).

*Scheduling: Create optimal staff rosters to ensure adequate coverage during peak hours while controlling labor costs.

*Performance Tracking: Set individual performance metrics, conduct regular team evaluations, and foster a positive workplace culture

*Inventory & Stock Control: Manage daily stock counts, minimize food/beverage wastage, and ensure raw materials are always available.

*Vendor Management: Coordinate deliveries with suppliers and negotiate prices to maintain quality.

*Tech Optimization: Utilize POS software like PetPuja etc to track seating, optimize reservations, and streamline workflow

*Budget Administration: Oversee operational budgets, optimize expenses, and seek avenues to increase revenue.

*Sales Targets: Drive promotional strategies, upsell high-margin items, and monitor overall store performance against targets.

*Daily Reporting: Reconcile cash, manage billing, and prepare financial and efficiency reports

*Regulatory Adherence: Ensure the establishment complies with all local health, sanitation, and safety regulations.

*Facility Maintenance: Maintain strict cleanliness and hygiene standards for the dining area, kitchen, and restrooms

*Complete knowledge of licenses, kitchen set up, sales, software etc is mandatory