Customer Care Supervisor
Tronado It Solutions Private Limited
Customer Care Supervisor
Tronado It Solutions Private Limited
Sector 48, Gurgaon/Gurugram
₹25,000 - ₹30,000 monthly
Fixed
₹25000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
68 applicants
Benefits include: PF, Laptop, Health Insurance
Job Description
JOB Description for Customer Support
Position: Customer Support Representative
Department: Customer Support
Location: Gurgaon
Salary: Up to 28000 INR per month
Company Description
Crypque is a Blockchain, Web 3, and Crypto technology company with locations in INDIA, UK, and DUBAI. We are developing a crypto payment solution to enhance the user experience in the crypto world.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Gurugram. The Customer Support Specialist will be responsible for providing customer support and technical assistance, ensuring customer satisfaction, and resolving customer issues. They will also need to demonstrate strong interpersonal and analytical skills.
Key Responsibilities:
• Handle customer inquiries and issues through chat support efficiently and effectively.
• Provide timely and accurate information to customers regarding products, services, and policies.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Utilize Excel to manage and analyze customer data, generate reports, and track key performance metrics.
• Collaborate with other departments to resolve complex customer issues and improve overall customer satisfaction.
• Adhere to company policies and procedures, ensuring compliance and maintaining confidentiality.
• Identify opportunities for process improvements and suggest solutions to enhance the customer experience.
Requirements:
• Minimum of 1 year experience in a customer support role within a corporate environment.
• Excellent communication skills, both written and verbal.
• Proficiency in Excel, with the ability to create and manage spreadsheets, perform data analysis, and generate reports.
• Strong problem-solving skills and the ability to handle difficult customer situations with patience and professionalism.
• Ability to work independently as well as part of a team.
• A proactive attitude with a customer-centric approach.
Qualifications:
• Proven track record of delivering exceptional customer service.
• Familiarity with customer support software and tools is an advantage
Job role
Work location
JMD Megapolis, Badshahpur Sohna Road Highway, Sector 48, Gurugram, Haryana, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Email Marketing, Advanced MS Excel, Customer support, CRM software, Customer engagement, Team leading, Reports
English level
Good (Intermediate / Advanced) English
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Tronado It Solutions Private Limited
Address
JMD Megapolis, Badshahpur Sohna Road Highway, Sector 48, Gurugram, Haryana, India
Job posted by Tronado It Solutions Private Limited
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