Customer Service Executive

Key Responsibilities

• Handle customer interactions through voice calls in a professional manner.
• Understand customer concerns and provide accurate resolutions.
• Deliver excellent customer service while maintaining quality standards.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet productivity, quality, and customer satisfaction targets.
• Adhere to company policies, processes, and compliance guidelines.

Eligibility Criteria

• Mandatory RequirementsGraduation completed (Bachelor's Degree).
• Freshers are welcome to apply.
• Excellent verbal communication skills in English.
• Strong customer service orientation and interpersonal skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts and rotational week-offs.
• Educational BackgroundPreferred: Non-Technical Graduates (BA, B.Com, BBA, B.Sc, BHM, and similar streams).
• Technical Graduates (B.Tech, BE, MCA, etc.) may be considered if they possess relevant customer support, customer service, or BPO experience.