Quality Assurance Associate

Roles & Responsibilities:-

· Randomly monitor the calls of assigned advisor and maintain advisor coverage on regular basis

· Need to manage BAU, Business intelligence audit and other compliance / Focus audits as per business / client requirement

· Participate in calibration session with vendor and promote collaboration.

· Identifying process gaps and sharing process improvement suggestions.

To work together as a team and achieve the set targets.

Required skills and qualification:-

· Minimum 6 months experience as QA in BPO / Call center or more than 1 year experience as associate in call center

· Must be a graduate

· Basic excel knowledge is must

· Good communication skills are required.

· Customer Service skills

· Good analytical skills

· Time Management

· Ability to multi-task